Text Messaging Privacy Policy
Nyanda Dermatology privacy policy takes your privacy seriously, and we want you to know how we collect, use and share your information when you opt-in for text messaging from our healthcare practice. For information on now we handle your Protected Health information under applicable privacy laws (including for healthcare treatment and payment), please view our HIPPA Notice of Privacy Practices.
Information We Collect and Method of Collection
We collect personal information from you to send you text messages, including your name and phone number. We may also collect message interaction and consent data, including delivery status, response data, and method of opt-in. You provide your personal information to us when you contact us to make an appointment or if you are referred to our office, and our third-party service provider may collect message interaction data through their systems.
How We Use Your Information
We use your information to send you healthcare-related text messages, such as appointment reminders, text-to-pay links, mobile check-in links, and office closure announcements. We also use your information to monitor and improve our text messaging services. Under HIPAA, we may further use your name and phone number (along with other Protected Health Information) as explained in our HIPAA Notice of Privacy Practices.
Data Sharing and Disclosure
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate company for marketing purposes.
How We Collect Consent
Your consent for us to send you text messages applies only to communications from our medical office and service partners and does not extend to third-party businesses. We collect your consent to receive text messages in two different ways:
| (If you say “no,” we will not enroll you to receive text messages.) | |
| Healthcare Opt-In | The Federal Communications Commission has determined that when you as a patient give your number to a healthcare provider, the provision of your own phone number constitutes “prior express consent for healthcare calls” and text messages from that provider, such as appointment reminders. See 30 FCC Rcd 7961, ¶ 141 (2015). If you provide your phone number to us, we may rely on that as your prior express consent to receive text messages in accordance with applicable law. You can opt out at any time by replying STOP. |
| Verbal Opt-In |
When you call our office to make an appointment, we may collect your consent verbally as shown in this example: Doctor’s Office Staff: We can send you automated texts about your healthcare, including appointment reminders, text-to-pay, and office closures. Message and data rates may apply, depending on your cell phone service plan. You can opt out at any time by replying STOP. Would you like to receive these texts? Patient: Yes, please Doctor’s Office Staff: Great! We will confirm your enrollment. |
Opt-Out Instructions
You can opt out of our text service at any time by calling our office or replying with “STOP” to any message you receive from us. Once you opt out, you will promptly stop receiving further messages unless you opt back in.
Security of Your Information We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we do not guarantee the security of your data during transmission or storage. Please also be aware that SMS text messages are not encrypted, and the content may be accessible by third parties. We do not recommend sending sensitive information through SMS text message.
Changes to this Policy
We reserve the right to update or modify this Text Messaging Privacy Policy at any time. Any significant changes will be communicated via text message or other methods as we determine appropriate. Continued use of our text service after any changes indicates your acceptance of the revised policy. If anything in this policy is inconsistent with our HIPAA Notice of Privacy Practices, the HIPAA Notice of Privacy Practices will control if it applies.
Contact Us: If you have any questions about this Text Messaging Privacy Policy or wish to update your text preferences, please contact our office at 813-435-5199.
Terms and Conditions
1. Introduction
Welcome to Nyanda Dermatology. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.
2. Consent for SMS Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Nyanda Dermatology at the phone number you provide. Information
obtained as part of the SMS consent process will not be shared with third parties.
3. Types of SMS Communications
If you have consented to receive text messages, you may receive SMS communications related to the following:
- Sales Representative: for communicating with sales representatives, making meeting appointments, inquiring on products, inquiring on medication questions from the manufacturers.
- Consumer or potential patients: Responding that our office will call them or respond via email.
4. Standard Messaging Disclosures
If you have consented to receive text messages, you may receive SMS communications related to the following:
- Message Frequency: Frequency of messages may vary depending on your interactions with us.
- Standard messaging rates will be charged by your mobile service provider.
- You can opt-out of receiving SMS messages at any time by texting “STOP” to the
number from which you received the message.
For assistance, text “HELP” ” to any text message or contact us directly at 813-435-5199 you can email us at office@nyandadermatology.com.
For further information on our company’s privacy policy please visit www.nyandadermatology.com/privacy-policy/
Give Us A Call Today
If you have questions, concerns, or you just want to check out the possibilities for a better looking you through cosmetic treatments, give us a call today at: 813-435-5199.
We treat our patients like you’re one of our own.
